I cancelled my membership with urban active over a year ago. It wasn't until i called them back to rejoin for membership that they told me i owed them close to $300.00. They told me that they saw that i had cancelled but for some reason the monthly fee kept billing but was not coming out of my ...
In Jun I moved out of the area & was told by the frnt dsk that I could not transfer clubs. So I went into the club in Aug & cncled my membrshp. There was no rcpt given. I did sign a cnclation note but I was not given any copies. Per the agreement it takes 1 mth to cncl so after cncling I ...
I signed up in January for a membership at Urban Active. When I joined I specifically asked if I could quit whenever I wanted to and was told I could and that I there would be no hidden charges. I was happy with the gym but after 9 months decided I did not have the time nor did I want to spend the ...
I signed-up in September at this gym because they had a pool. I was not interested in any other programs or equipment, just to be able to swim. I paid for 2 years. I was assured that the pool was well maintained and kept at a desirable swimming temperature. Beginning November, the pool was very ...
I signed up for a year of personal training and when it was supposed to be done, I continued to be charged. I went in to find out why and was told I was signed up for automatic renewal. I immediately told them to cancel this and was told I would be charged $25.00 to do so. I thought this was ...
The first issue i had with this gym was when they overcharged my card for almost double my normal monthly member ship. I was forced to constantly remind them of their error and demand a refund through several different "managers". They continued to charge me my full membership every month ...