I recently purchased a Pittsburgh Steelers Jersey. When it arrived the NFL logo on the front was sewn on very crooked and backwards! I immediately emailed them and took a picture and sent it along with my email. It took them a few days to respond but when they did they said they would only refund me $15.00. I emailed them back very upset about this. They finally said they would give me a full refund as soon as they received the original jersey.
I asked them to send me a pre-paid shipping label so I could send it back and I got a run around how they "didn't know what that was"! I was forced to return it AND pay the almost $16.00 for shipping. I emailed them again asking them to refund me my full amount plus what I had to pay to return their faulty product. They responded that that was not in their return policy. I immediately went to their web site and read the return policy. It DOES NOT state that anywhere in it! I emailed them back again telling them that it is not in there. I have not heard back from them. Now I am out $16.00 AND I have no product!!
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