Oh where to begin. So I ordered a Andre Johnson youth XL jersey as a late christmas present for my son. When I placed the order the website came up with an error 808. So before placing a second order I emailed fannflshop.com and received a quick response from "Elaine". She said the charge to my debit card had failed and the order did not go through. At that point I placed a second order and it went through correctly. Unfortunately, 2 days later both charges showed up in my checking account (I did check at the time of the first order but my bank had not shown the charge yet). I emailed her again and she responded quickly saying she would notify the billing dept and have the first charge reversed. I received my jersey the following friday (1/6). It was so small that it barely fit my 6 yr old (the gift was for my 13 yr old). I promptly emailed "Elaine" and said I wanted to return the jersey for a refund. She explained to me she can't give me a full refund. She said they would only give me a refund of $76 (the jersey was $120). I then emailed her back saying that was unacceptable and it clearly states in their privacy policy on their website that
"365-Day Hassle Free Returns
Our top priority is to provide the best service possible and if you don't love what you ordered, we don't want you to keep it. If for any reason you are not satisfied with your purchase, you may return the item (s) in original condition for a full refund or exchange."
She has not returned my email since then. I have been emailing her everyday for the past two days with no response. I guess I'm out $251.12 for an infants jersey that looks like a child made it.
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