Recently I joined LA fitness (Aug. 10) with the confirmation that when my company bought a policy with the fitness corporation, I would be refunded my $75 application fee. I have a witness for every time I inquired and a general manager's (Ruben Michel) approval that no matter what timeline, as long as it was before year's end, I would be awarded this refund. I went in to honor this refund policy with a voucher from my company on Oct. 11. I was informed by the night manager Sam, I would not get my money back since I was 1 day outside the 60 day window. Then he stated he could not do this because I joined at another club 10 miles down the road. Then, after being pushed why, he stated he could actually do it but again only if it was in the 60-day window. He then re-iterated, despite the fact I was on business travel until Oct. 11th AND out of the country at that, now no one can do it again because I was ONE day late AND that I was previously lied to by 2 membership sales people and the General Manager of the Tucson club he currently working at in Arizona. This is the worst display of customer commitment and basic bait and switch. I would highly recommend NO ONE ever join LA fitness with any verbal commitment from any, and I mean ANY member of the staff. The only people willing to work with you seem to be the membership staff. I have never meant such a dishonest organization in my lifeas LA Fitness. Please don't believe any verbal commitment you receive from this company.
Carissa
Tucson, Arizona
U.S.A.
0 comments