Several months ago, Charter Fitness took over my former gym, Cardinal Fitness, in Urbana, Illinois. One of the changes I noticed was that Fox News—which I find very offensive—was constantly playing on the club TV. If another member is watching a show, I normally just let it go, but one day I was there in the late morning with no other members around, so I asked the staff to please change the channel, because I didn't want to watch right-wing propaganda while I exercised. They refused. When I complained to the manager, he said it was corporate policy that Fox News always had to be on. I said I would take my complaint to the corporation—but the manager didn't tell me that Charter Fitness does not ALLOW you to get in touch with corporate headquarters. There is no contact information on their website, so if you have a complaint about your local club, you have to take it to—you guessed it—your local club.
Now I would like to cancel my membership (which was automatically rolled over from Cardinal), but I don't know how to do it.
This is an extremely dishonest company.
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