Complaint / Review
Caddyrack
Order placed via Website but no further contact from the company despite many e-mails

Placed an order on the 29th May for an Original Caddyrack bag via the website. I am in the UK and sent an e-mail first to John Drinkwater at Caddrack, checking they could ship to the UK.

John Drinkwater sent a reply stating yes they could ship to the UK so I placed my order. My order was confirmed by order number 265370232 by automatic e-mail.

My father has a Caddyrack bag already and I ordered this new one for his 70th Birthday so I know the product and presumed they were a well know company. There are a number of positive testimonials on the website.

Since I placed my order I have sent over 10 e-mails asking when my order will be shipped, have they processed my order, how much is the shipping cost but I've heard nothing since I placed my order.

I've tried to call but the number is not working. Is this company still in business? Can anyone help me who know this company?

Tim
Milton Keynes,
United Kingdom