I ordered an item on-line on 12/10 as a Christmas gift. 4 days later I received an e-mail from Dick's stating that my order had been canceled because the item was not available. However, when going back to the website, it is still listed as available, and could be easily ordered again.
The customer representative (Nicole) stated that the item would not be available until after 12/28, because there were no items currently in the warehouse. I complained that this was not made clear to the customer at the time of purchase on the website and was misleading.
My item was ordered as a Christmas gift, so that it was important that it be delivered by Christmas. The representative stated, "we don't treat Christmas as any special holiday". Ahah! I bet their fourth quarter profits are greater than any other quarter.interesting to benefit from the holiday but not to acknowledge it. Dick's will NEVER get my business again. Beware of online orders for Christmas to Dick's. Dick's doesn't believe in Christmas.
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