On 21 December I was shopping online for last minute gifts. I was trying to locate my last two items for Christmas, which were not located in near-by stores. The first item was purchased from Amazon.com, and sent to me.
My second purchase was from Dick's Sporting Goods. This purchase was offered with overnight shipping, as was my first purchase from Amazon.com. The cost for the 2nd purchase charged a $34.99 "Overnight" shipping costs fee. I paid for the item and as with Amazon, expected it to come the next day. About 5 minutes later I received an e-mail confirmation from Dick's Sporting Goods.in the e-mail it stated the item would be shipped within 4-5 days from the warehouse. I about fell out of my chair.
I immediately called Dick's Sporting Goods online, and told them I was charged for overnight shipping. The lady stated that if I would have read the web page, it clearly stated that all shipping items will take 4-5 business days to leave the warehouse, and then it will be overnighted. PLEASE! I told them it was Christmas and to refund my money to me since it had only been 10 minutes since the order was processed.
The representative stated "too late". I was then told that at my cost, I could return the item, and I would lose my shipping fees, plus have to pay new ones to get the item back. I then went to the website and it is not clear that an item will be shipped within 4-5 business days.in fact under the "Bill me Later" section, it states 4-5 days on the shipping.
This would make since on that section since this is a credit approval process step, and verifying a person's credit and processing could legitimately take a few additional days. However, on the shipping side, it DOES not state this 4-5 day clause. Furthermore, if the company is not trying to mislead customers, then why at checkout does the customer not have to option to check a box indicating they understand this policy?
Finally, the customer service representative was very defensive and a bit rude. I do not think Dicks Sporting Goods clearly defines their shipping policies, and for this reason I have to wait until after Christmas to get my loved one a gift.
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