For Christmas last year I recieved a gift card from this store. It was purchase by a relative for $100.00. My relative was charged for the purchase and given the "loaded" gift card. Without contacting her, which would have been easy seeing as she used her Credit Card to purchase the gift card, Dick's cancelled the gift card for no apparent reason.
In February when I finally got around to using the card I was told it was never activated and treated as if I had stolen the card. The card was confiscated and I was briskly told to contact the store manager in two days time it beeing a Saturday night. Monday came and I called as I had been asked. I left a message and waited two days for a reply.
Two days later I called again, spoke with a human after much waiting and was told the manager was unavialable and left another message. This persists for two or three more weeks. Finally I had enough and just threw up my hands because I had already spent too much of my time on this.
I mentioned the incident to the person who had bought the card for me so that they did not get me another gift card this year. They checked and confirmed that the company did, in fact charge their card. Taking it personally my relative called and called and called the store they bough the card from and offered to show proof of the purchase.
Needless to say this pursuit has also been infuriating and fruitless. I strongly urge everyone who reads this to never do business with Dick's Sporting Goods, and especially NEVER buy a gift card from these thieves. I guess all they were doing is living up to their name after all.
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