In December I purchased a $25 gift card for a relative. Since it was about two weeks before Christmas, I opted to pay extra for rush shipping. I entered my information and my relatives information correctly. I double checked the transaction and confirmed the order.
The item was supposed to arrive well before December 25. My aunt, the recipient, called and said she never received the card. It was a grab bag gift, so I was embarrassed. I called Kohl's and I spoke with a representative. The representative told me that the card had been accepted in my aunt's hometown. However, it never arrived at the appropriate address. I asked her to cancel the card and refund my money. At this point, almost a month later, I had bought another gift card and mailed it myself. I had spent well over $50 on a $25 gift. The rep told me a manager would contact me. I never heard from them or was refunded the money. I called again, but the call was again ignored. DO not purchase from this company, online. It was a bad deal all the way around.
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