I am here because I don't want you to experience the same level of totally unacceptable customer service I have.
I have made numerous inquiries as to my order status. I placed an order for Driver componenets on 4/21. The head is there according to Steve Wilcox the Production Manager, but they were waiting on the shaft which was due in on 5/5. I found out because Mr. Wilcox was kind enough to send me an update, unsolicited, as to what was going on. I appreciated the update and was willing to wait for the parts. At least with this order someone contacted me and I thought they were making the effort to improve.
Although I do not feel as though I have been ripped off YET, I can see it coming. An answering machine for customer service. It starts out explaining that you should place all orders through the 'net and that "production is backed up". Then the classic "Leave us a message and we'll get back to you " blah, blah, blah. Hit zero during the list of email account readings and see where you go, straight to another voice message that says, "all of our customer service representatives are busy". What customer service reps Steve???
Hire someone to answer the phone and emails and you won't have near the headache you have right now. Don't take orders for items you don't have in stock but are portrayed as being ready for immediate shipment. Make the lead time plain for the customer to see and decide if it is acceptable.integrity and professionalism are not words I would use to describe the manner in which you conduct business.
Without people like us, the customer, you don't exist on the scale you are currently on.
I will go one step further and refer you to someone that will provide service after the sale. I have sent serveral questions to him and actually spoke with him on the phone, more than once. The company is GOLFCLONESETC and the owner is Nick he will treat you professionally and ethically.
As a footnote, I would like to clearly state that I have not been charged for the merchandise on order. I do stand by my assessment of this company and it's customer service.
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