I read the Rip off report from Rakia in Maryland and decided to share my plight as well. I am writing in reference to the current status of my account with Comm South and the inconsistent and unacceptable performance of your customer service representatives.
My account was disconnected on Monday, January 21st. I mailed a payment of $54.15 on January 14th.
That payment had not posted on the 21st and my service was suspended. I put a stop payment on that check and made a credit card payment on that very same day for $76.15.
That payment included the past due amount of my service as well as the $20.00 reconnection fee. That payment was made at 12:20 pm.
I called back at 4:00 pm to verify that the payment had been received using the case number 1206389 I was given as well as the confirmation number of 117084 for the payment received. At that point I was informed that a reconnection order would be administered at that my service would be restored anywhere between Tuesday, January 22 and Thursday, January 24th.
I called again on yesterday morning to follow-up on that order only to be told that it had not been sent to the appropriate department yet.
So, once again the customer service representative said the order would be issued and that my service would be restored by the 24th. I called back that afternoon and was told by the representative who took my call that a RUSH order had been put in for the reconnection and that my service would be restored by Friday, January 25th which is different from what I had been told the first two times. I decided because of the inconsistency of the past two days, I had better call this morning to follow-up.
And sure enough, I was told again, that a RUSH order had been posted and that the customer service representative would follow-up as well and that I should call back this afternoon. Well, I called this afternoon and spoke with a representative and a supervisor. They informed me that my service would be restored by 28th. THAT IS UNEXCEPTABLE.
Thus far, I have spoken with Page, Roslyn, Chloe (twice), Mia, CJ, Val and Rheja. Rheja the supervisor informed me that while she could see in the system that I have spoken with multiple representatives and it is documented that my service should be restored by tomorrow, she still wanted me to allow until January 28th.
When I asked her was it Comm South's policy to provide inconsistent information to customers the best she could do was to apologize for any inconvenience. I don't want another apology from one of your employees. I want my service to be restored in line with the FIRST date I was given on Monday, which would January 24th. This could happen to you as well... Buyer beware!
Billie
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