My sister and I consigned over 500 antique dolls from my mother's estate to Theriaults in Nov. 2010.
They sent a representative (Suzie) to pick the dolls up. We were told it would take 12-to possibly 14 months to market all the dolls, choosing the appropriate auction to bring the best price.
We were told that we would receive copies of catalogs that featured any of our dolls. We were told we would not be paid until all dolls were marketed. Which was to occur within 14 months maximum.
I began to contact Theriault's after 14 months to try to get an accounting. I called them repeatedly (at least 10 times). I was told repeatedly by the receptionist that I would get a return call from Nelly is consignment. I was never transferred to speak to Nelly. I eventually got a call from Nelly indicating that the dolls were not yet all sold. This was 18 months after they
picked up the dolls. I was told to call back in 2-3 weeks. I did so 8 times, leaving messages each time, before receiving another call from Nelly. At that time I was told that approx. 75% of the dolls had been sold... Although she could not give me any answers to the value of the dolls sold or when the rest would be marketed. I was told that was up to Florence Theriault, the founder of the company. I was told AGAIN to call back in a few weeks.
I did so again and was unable to reach Nelly... She was either out of the office, at an auction, or i was simple told she would call me back. I left numerous messages for her AGAIN.
In mid august Nelly finally called and told me the last 2 dolls were set for auction on august 19th and we would receive a full accounting and check within 35 business days. Well after 39 business days, I again began to call the company. Surprise... Nelly was not available again, I left 3 more messages.
At this point it is now 24 months since they picked up the dolls.
After numerous more unreturned calls I insisted on speaking directly to Florence. I was told she was on a another line. I insisted on being put on hold for Florence. After being disconnected 5 times I finally got through to her. She promised to look in to the problem and call back the following day. She did call back the following day and gave me the excuse that their was another consigner with my name and that Nelly had confused the two of us. RIGHT!
Florence then told me that all the dolls were sold and that checks and a full accountingwould be mailed out by the end of the week. I spoke to her on a Tuesday, it is now 5 business days since the checks were supposed to be mailed and we have yet to receive anything. Once again Nelly the receptionist will not put my calls through to anyone. And no one has returned my calls.
We are now prepared to file a lawsuit. Do not consign to theriault's. This company must be having financial problems and are using peoples money to keep afloat.
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