The company calls you and tells you that you have ordered a directory and it has already been printed. They then tell you that you have to pay for the directory since it has been printed.
If you tell them that you will not pay for the directory, they agree. They say that you will be sent an invoice for no charge to cancel the order.
They transfer you to another person and tell you only to use one word (yes or no) answers. They tell you not to ask the person questions.
As soon as the person has gotten the information, they quickly hang up before you have a chance to ask any questions. The customer service number they provide you with does not work so you have no way to get ahold of them.
A few weeks later, you receive a bill in the mail for the directory that you told them you did not ever order.
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