Complaint / Review
Bongo International
Bongous.com, trust fail & stole my valuable item

Be a customer / member of Bongous, com over 3 years. Their service was so far so good!
But I found they have some problem lately. I had my items missing in the shipment before last shipment & did report to their customer service. I did mention the trust issue on their operation department.
Since the items are less important, so I let it go.
But I do really piss off on the last shipment.
I placed the shipment order on 28th of August. The shipment included some sport goods & two vintage watches (one of them is worth $5000 value ROLEX watch). They charged me the shipping fee at the same time.
Suppose they would have my items shipped on same day and I should receive my shipment within a week. (Yes, I located in HongKong)
After one week, I didn't receive anything. I found out they still keeping/holding my shipment.
Then I contacted their customer service.