Soooo... I speak to Sales Manager Jeff on the phone, as he has responded to my online application. I had received an e-mail stating that there was a MONTH-LONG-SALE (August) on some items. I told manager Jeff that I wanted a particular washer, the Westinghouse 5500, and I wanted a NEW one, not used. He quoted me the sales price which was fantastic...$56.21 per month, for 18 months. Since he did not have one in stock, we were waiting for one to come in stock to pay. We went in to their physical store on August 10, taking in our required documents, and I signed what was purported to be MY CONTRACT... But I was not given a copy, I was told a copy would be given to me at the time of delivery.
I had not heard from Jeff, so on August 18 I called the store and was told he was on vacation. I told the clerk that I wanted to go ahead and put a payment on that contract... And was told they did have new machines in stock. So I gave them my credit card number. The clerk told me that they don't process payments on the weekends, so it would go in on Monday. We then set a date for delivery: Tuesday, August 21st, between noon and 2pm. I'm a happy camper at this point.
On TUESDAY, August 21st, I get a call from Jeff, who has told me that "Management" has canceled my contract, as they decided to end the sale, and that they have the right to end the sale at ANY TIME (it's in the fine print). However, they will still give me one, but the monthly payment will be $63.52, for 29 MONTHS. I was spitting nickels..."but I have a contact!"..."No, you don't, that was just a sales order"..."But I have a confirmation number for my payment!"..."It's worthless, management has ended the sale. But I can still get one to you today at the new price! I was on vacation and didn't know they ended the sale. Whirlpool actually ended the sale, they can do that" BLAH BLAH BLAH
So here's what I think: How many of these high-end machines are sold NEW at that sales price? I think maybe one or two. They want to rent USED machines, or lower-end units. This is classic bait and switch, and I think my attorney will be amused...
And the worst part: I HAVE NO WASHER. We moved it out yesterday and sold it, in anticipation of our new washer. I am screwed.
0 comments