Complaint / Review
Ramsey Mazda Sales Manager Jeff Falk
Unlawful Practices

On Saturday October 1 my son and I looked at a used car Ramsey Mazda had on their lot, after test driving the car, the sales rep told my son and I that we could 'hold' the car with a $500 deposit until my husband could take a look at it on Monday. The sales representative said they were "not in the business of taking anyone's money" and that the $500 was refundable and the paper (contract) wasn't really worth them paper it was written on anyway.

Knowing that, by LAW, I had 3 business days to cancel ANY contract, I decided to hold the car until Monday. On Monday, October 3rd my husband and I visited Ramsey Mazda so he could look at the car. My husband decided at that point he did not want our son to have that car and we cancelled the contract with the sale person.

The sales manager Jeff Falk came over and asked us why we didn't want the car, we explained our reasons and he then got beligerant and said "why did you come here then?" he told us "I had my guys wash and wax the car and get it ready" - I explained that while my son and I thought it would have been a nice car my husband who was not with us on saturday has decided it wasn't a good purchase for him. Jeff then told my husband and I that we "needed to learn how to communicate better with each other"
(a saleman AND a marraige counselor all wrapped up in one nasty package) and as if that wasn't offensive enough he then said "Well I have $500 here that says you bought a car"... I lost it at that point and told him not to give me any of his salesman 101 B.S. And that I knew I was within my rights to cancel that contract.

We left the dealership, followed by Mr. Falk's sales rep who apologized profusely for his manager's bad behavior. The following morning I faxed a confirmation of this cancellation to their dealership.

SURPRISE! Not really, to find out that they ran my credit card for the $500 the following day on October 4th. My husband just called the dealership and Mr. Falk has no memory of us and told my husband he needs to speak to a regional manager.

The saga continues...