USF Dugan is a freight shipping company. I purchased a video arcade game and the seller used them to ship the game to me. When I picked it up from the dock, it was clear that something had rubbed against it causing a hole in the packing material and a gouge in the side of the game. This was 9/2/04.
I pointed this out to the dock supervisor and they took a picture of it and made a note on my pickup ticket. They also gave me a claim form to fill out and submit. I also took pictures and faxed the claim form and pictures to the proper number on 9/7/04. I asked for $100 for "loss of value" due to the fact this is a collectable Q-bert arcade game and you just can't take it somewhere and have it "fixed". The fair market value for the game is around $600. So I felt $100 was fair for the damage they caused.
Today, 9/21/04, I called USF to get an update and the rep. Stated that they needed an original copy of the invoice showing what I paid for it. I advised I could provide that but before I could say anything else she stated that it really did not matter because this was "used" merchandise and they are only responsible for 10 cents per pound. Well, the game weighed 350 shipped so that is a total loss value of $35 and they would want the game! I told them that it is not a total loss, just decreased in value. So we are looking at a potential claim of $5-$10! That is #@$^!
I am in a bad position because I was the receiver and did not see any of the waivers when it was shipped. So my real gripe against this company is that they can do just about anything they want to your merchandise and pay you 10 cents per pound if they totally lose it! That tells me the only choice is just not to use them which is what I will do in the future. This report is to educate others to be careful picking a freight company. I will.
0 comments