I purchased the five year scotchguard protection program through Jeromes furniture in San Diego for my new expensive leather couches. The couches starting tearing on two cushions and the backs of the cushions as well. Since I was covered under the scothguard program from Guardsman I thought I was covered as this is what my salesman told me at Jeromes furniture in San Diego. After a frustrating process to submit my claim through Guardsman as the process is not easy by no means with many stipulations for this company to not honor there contract I finally submitted my claim. About a week later I recieve a phone call from a customer service representative and she stated she needed some more information about my claim. I gave the information and after a 10 minute hold she comes back and said due to my couch cushions ripping on the seems this type of repair is NOT covered under there protection program. I am pretty sure this is the most common forms of rips on couches but yet Guardsman will not honor there contract. This is a very dishonest company.
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