We purchased a leather sectional from Havertys about a year ago, at which time they offered us a 5-year protection plan, which was supposed to cover the furniture in case it gets damaged. We agreed to the additional coverage provided by Guardsman. Last month we filed a claim because of small faded spots and scrape on the leather, and squeaking of the frame/mechanism. Our claim (10734531) was denied on the pretext that the reported damage is not covered under the terms of the protection plan and the reporting timeframe. If anyone plans to buy from Havertys and they offer you the Guardsman protection plan, read the protection plan and carefully think twice before paying extra for services that may not be available when you need it.
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