They ripped me off too. We paid extra to have carpet scotchguarded. They forgot to spray it after they cleaned the carpet. I called to have the worker call me and they never did. After a week I called the office again to set up scotchguarding. They were supposed to be here between 10 & 1. They called at 10:30 and said they would be here at 11. They never showed. I called their office again to tell them to just refund my $40. For the scotchguard. They said a Manager would have to come look at it before they can refund me. Just got off the phone with the Manager Sam and he informed me Master Clean does not refund any money. This should be reason enough for anyone not to use them. I am tired of dealing with this scam. I have a big family here in Henrico and that $40 bucks is going to cost them a lot of money.
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