I booked a vacation package from Expedia and they put me through this airline.
OK - here is the long and the short of the story, I booked on expedia through US Airways. According to US Airways rules and policies, after a problem with my girlfriend we could not travel and cancelled. Expedia refunded my money right away leaving me to deal with US Airways. These people are deceptive and liars. I booked the trip in july for travel in sept and when i had to cancel they told me the year started at the book date versus the travel date. I asked them (no skin off their nose if they could put me out 30 days as i didnt know it was from the book date versus travel) Absolutely not we dont bend our rules it is what it is and thats it.
I asked to speak with a manager man was that a mistake what a rude nasty b*tch she wakes up every morning set to piss off US airways customers. I understand policy i really do but comon 30 days for a mistake it was a 1200 ticket. NOPE sorry cant help and then she got an attitude she was a real peach as a business owner myself had i had an employee talking to a customer like that i would have fired her on the spot.
I have informed our accounting dept of our company that NO reimbursable tickets will be submitted through our expense accounts or credit cards for US Airways.
These people appear to be losing there jobs and closing down the airline their could be NO other reason why one would treat another person quite the way this idiot did. If you are from US Airways i would be happy to give you the details of this issue so that you may correct it.
Talking to my some of my friends after my experience, I came to find out that I wasn't the only one that has had a negative experience with US Airways. They had bad experiences with other airlines as well, but the major difference is that when they approached the airline with the problem, they received actual good customer service in response. Not some generic letter explain policies, but a genuine apology or compensation of some type.
I wouldn't recommend US Airways to anyone based on my experience, you have been warned!
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