I only put LIKE for Expedia so I could post this. Do not ever use them!
Expedia is the absolute worst company I have ever encountered. I booked a flight from Columbus, Ohio to a final destination of Aruba for my honeymoon with my soon-to-be husband. I booked the flight in March (6 months before our September wedding!). Expedia booked us with Us Airways to fly from Columbus, Ohio connecting through Charlotte, NC and finally to Aruba. My husband is serving our country in the military and we had not been on a vacation with each other in 3 and 1/2 years. We were married in September and scheduled to fly to Aruba the next morning. We arrived to the airport with ample time to make our 9:25am flight, only to find out that US Airways sent Expedia a notice of flight change all the way back in April. Needless to say I was NOT Notified AND Expedia did not re-route us when there was a conflict that our connection flight to Aruba would have already left 20 mins before we would have even arrived in Charlotte. The US Airways representative told us that Expedia gets notices of changes in flight schedules all the time and Expedia is to recognize that and ensure their customers are made aware and that the flights are adjusted accordingly. Since we mistakenly booked through Expedia, the US Airways rep was unable to try and re - route us.
My new husband then called Expedia and was jumped from one customer service rep to another being told over and OVER again about what the mishap was. NOT ONCE did ANY of Expedia's customer service reps offer a solution or research a new flight plan.in fact, my patient new husband was on the phone for over 45 mins (of which 30 mins was ON HOLD as Expedia's customer reps transferred him from one disappointing person to another!). Finally, the last person my husband talked to from Expedia had the audacity to tell him this was a "VOLUNTARY TRANSFER" and the only way they could help was to CHARGE US! We could not believe Expedia had the nerve to suggest this was VOLUNTARY when Expedia screwed up. We already spent $1400 for the tickets and had just spent plenty of money on our wedding. This was supposed to be of the happiest experiences of our new life together and instead we were told we WOULD NOT be going on our HONEYMOON and there was NO compassion and NO apologetic words from any of the Expedia customer reps! Shame on Expedia for their poor business practices. All they seem to care about is how much money they can squeeze out of their customers. We paid a lot of money to use their services and Expedia failed to deliver completely. The only positive thing I can say (which has zero to do with Expedia) is that the US Airways rep was given approval by her manager to switch us onto a flight the next day even though we did not book through them and booked through Expedia.US Airways should have refunded us the money and then make us rebook through them. However, the US Airways rep recognized that the difference in what we paid through Expedia in March and what we'd pay the day before an international flight through them would be astronomical. She pit us on a morning flight the next day with ZERO help or assistance from Expedia.
My new husband and I fully intend to never use Expedia again and will make sure to tell all our friends and families and anyone meet how horrible of a company they are.
A very displeased custome
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