My niece has been using a cingular wireless account for nearly two years. She recently visited Vicotria, Texas (an area in which Cingular has an extensive service area) and made several calls from Texas to Missouri. We received her Cingular bill and have been charge $952 and some odd cents in roaming charges. Her mother has talked extensively to Customer Service reps who state "no, we cannot remove any of those charges". We felt certain this was OUR mistake, and that we had certainly overlooked something in the contract.
After finding the contract (which clearly states FREE NATION-WIDE LONG DISTANCE) we went to the store in which the phone and contract had been purchased. There we were given the same run around. After reading multiple complaints on this site, as well as others, I realized that we were just another customer grossly taken advantage of. There were no payments options provided, the total amount due over $1000 must be paid or service will be terminated. No offer of $100 per month until paid, or any offer of deleting some of the roaming charges was given.
This is absolutely terrible what this company can get away with. Conveniently enough a "new" contract had just been signed prior to taking this trip and making these calls. We cannot get out of this contract for another 2 years without being responsible for early termination fees plus this scam of roaming charges that is due in full! We are mortified at the lack of customer service skills, the sneaky tactics in which you're lured into these contracts, and the ways in which we're made out to be the irresponsible and uniformed consumer.
0 comments