I purchased Cingular service while I lived in Washington state. My wife and I looked at many wireless companies before chossing Cingular. The most important factor in choosing Cingular was that fact that they covered Wyoming. Cingular only depicts coverage, no coverage, or future coverage on thier maps.
So when we got this service we assumed all would be fine. The service worked great in Washington state. For the most part the service worked in Wyoming. We lose coverage on the highway all the time. We have been in Wyoming for two months now and our daytime minutes have been disappearing. First the minutes just plain didn't add up. Contact a Cingular rep who agreed. She said just to wait and see if the system fixes itself.
I call back because we were being charged minutes from our plan for calls that do not go through.network busy is the main message. As I looked through my bill we were being charged 1 minute for each call placed in the same minute of the day. E.G. I call 555-5555 at 2:39 pm on july 25th. Call does not go through so I try again. Well I tried four times and we are charge four minutes for calls that we received a network busy message and call failed. Cingular said that is not possible.
They pulled up the same calls and found them and told me that Cingulars roaming partners charge differently. Now we are over 100 minutes over our monthly DT minutes and there is nothing they can do. I tried calling my wife for 4 hours on night 4 to 5 times and our and never got through. Not one single connected call all network busy or fast busy tones and I was charge minutes for each call even though I never was connected.
I want out of my contract and would like to find out if there is someway of getting out without paying fees. I have 18 months left of my 2 year agreement. I am paying for a service. I am not getting that service. I agreed to pay for a service and Cingular agreed to provide it. From my viewpoint they are in breech of contract. This is crap and I want out from Cingular without paying the termination fee. Can anyone help?
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