Nextel
I have been a customer of Nextel since I cancelled my Bell Atlantic phone in 1998. And I am a delivery driver for a large company, and I have delivered to your building in Reston for years. I have nothing but trouble, and it seems to get worse than better, why? I have spent thousands of thousands of dollars on phones and I myself has had as many as 5 phones on my bill alone to the tune of $1000.00 plus a month.
I have the unlimited plan, and i use to pay around $100.00 per month and now its up to $200.00. I know that you are in the business to make money, most all are. I also subscribe for the fan scan, telenav, and often alost of the extras dont work. My signal is horribile, and gets worse. I average about 10 drop calls per day. I called in to "customer service" a few weeks ago, they asked me what I think they should do about it, that it was not thier problem, what? I called again, and again I got a job ticket # and was told a technician would call me back, they never did, I was also told I would recieve a credit, never did. I go to alot of NASCAR events and well Nextel is running the show, and I would amost be better off to take 2 coffee cans, and some yarn and comunicate that way.
I talk on average over 3000 minutes per month 2-way, and I tend to go through phones alot, they just wear out, and I seem to never get a break to replace my equipment to continue to pay out tons of money for service, that is just not ther, and then to boot you get no where by calling customer service, you have a product that is almost exclusive, you know it, and you just dont care about me, the little gut that has been there almost since day 1.
I have 3 phones on my account now, all 3 are in very bad condition, and need to be replaced soon. I have horribile service in and around where I live, and work. I pay x-tra for services that I can seem to use, because of your poor service. I am employeed by a large company, yes larger than Nextel, way larger. My company affliation is supposed to qualify me for extra savings, 1. Discount on entire monthly service invoice, I never get it. 2. Discounts on equipment & accessories 3. Special price plans, with no activation or contract.
I would like some good ol fashioned CUSTOMER SERVICE, I am the customer, and without people like me, there would be no Nextel. I would appreciate a replay back from Nextel if you think you can crawl out of your shell and deal with a customer, satisfy thier service needs, and retain them a s a customer for years to come.
I have talked with a consultant at a diffrent phone service company, and I have been very satisfied with what they are willing to offer to switch me over, and that I would get the level of service that I deserve. If I am woth the effortr this is your last chance to retain this customer otehrwise I am gone, and alot of my friends, family, and contacts feel the same, and woudl be willing to follow me for peace of mind..
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