I received a package shipped by FedEx Ground that was severely damaged in shipping. I called FedEx and filed a damage claim, and they said they needed to pick up the package for inspection. When I got my welder back, it was severely damaged again, about 10 times worse than when I received it the first time. I called to report the damage and was sent a damage claim form. I mailed the form back and received a denial notice saying the item was improperly prepared or packed for safe shipping.
I called FedEx again and was told it was improperly packaged. I said, "But that doesn't excuse the extra damage when you picked it up during inspection!" Again I was told it was not properly packaged. When I asked for someone in charge, I got the big runaround: "No one is available at this time. Give me your name and number and someone will contact you in 24-48 hours." It shouldn't take that long!
WARNING! If you ship something with this company, pack it very, very well, because they could not care less how you receive it. If you file a claim, they will just deny it for inadequate packaging anyway. Believe me, I won't do any business with this company, and I hope you don't either.
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