My family was relocating from Pittsburgh to Jacksonville, Florida. We shopped around for the most inexpensive way to ship, and FedEx explained that Ground would be the best way.
We shipped 72 boxes and were told that each box would only be insured up to $100.00, and that if we wanted more insurance we would have to pay more to insure the packages up to $250.00. We decided to ship the less expensive items and accept the $100.00 per box offer.
We arrived after the boxes and were told that the driver was quite upset that there was no one in Jacksonville to help him unload the truck. We had paid an extra $1.00 per package to have the packages delivered to our door. However, we would have helped him if he had had a great attitude about it. The driver also commented, "They are not going to be happy anyway, because a lot of their packages have broken items."
After we were told this, we rushed to find our packages stacked on top of each other and 9 boxes of damaged items! I called to find out the procedure for filing a claim. I was told to ship all of the broken items back in their original packaging so that they could be inspected to make sure they were packed correctly. (Send the undamaged items also! Duh, they could be damaged on the way back!)
There was broken glass and there were broken frames. Most of the items were double wrapped, and I also used newspaper, cloth and blankets to assure very low damage, if any.
I asked how you ship broken glass, and whether I should pick it back up and place it in the boxes. I was told yes! This is unsafe, and I was told to repack and resend some of my items back into the hands of a company that really did not use care in the first place. I chose not to send some of my things back and to take the loss.
However, I did send the 9 boxes back, and the company said that the items were unsalvageable and that now I would have to send the company a receipt for all of the damaged items! I asked where I was supposed to find receipts for damaged items that range from 1 to 15 years old!
They sent claim forms, and I have 7 months to get purchase orders from stores for what it would cost to replace the broken items. I spent over $800.00 to send items that were approved to ship with no problem... They took my money, and now I have to go from store to store and then hope that they will compensate me for my troubles! Not! I will never ship with FedEx again!
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