Do not ship FedEx Ground or FedEx Home Delivery if you are shipping an item that can be easily broken during shipment such as a custom built computer.
I recently shipped a custom computer from Minnesota to Washington state via FedEx Home delivery and when it arrived at the customers residence it would not start at all. When I shipped the computer it was in working order and packed very well. The problem was created by a handler who dropped the box during shipment. The computer case and the box it was contained in didn't substain any damage but the motherboard did. I was told by FedEx when I submitted a damage claim that if the box and computer case wasn't damaged that the claim would be denied and they weren't responsible for a damaged motherboard and the components on it.
I was also told by the person doing the inspection of the shipment that I over packed the custom-built computer with bubble wrap and styro-foam peanuts. He told me that I should have shipped the computer in one box by itself, instead of putting it in another box surrounded by bubble wrap and styro-foam peanuts.
I also found out that FedEx ground and FedEx Home delivery is not directly connected to FedEx air cargo. They contract that portion of the business out to the lowest bidder for FedEx ground shipments. Needless to say, the employees working for these contractors get paid substantially less in wages compared to regular FedEx fulltime employees. Therefore, they really don't care how your shipment arrives whether its working or not because they don't have to pay for it.
I will no longer be shipping computers via FedEx Ground or FedEx Home delivery.
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