Usacomplaints.com » Shops, Products, Services » Complaint / Review: Sears - Most frustrating experience. #870222

Complaint / Review
Sears
Most frustrating experience

We've endured really frustrating service from Sears Appliance Repair and Sears Customer Support round the same problem – a dishwasher that we'd bought expanded support. To start the Maytag dishwasher itself had several fix problems. On three events Sears requested the incorrect component, on three events the fix wasn't completed properly and support needed to emerge again, and we, obviously, needed to remain home to become there.

Most annoying has been because we started talking with Sears Corporate Customer Support concerning the last fix, that will be still imperfect, departing our dishwasher inoperable. They've been stringing us along since last May around purchasing the component that's needed. I've invested a lot of time on the telephone with customer support team, front-line and administrators, all whom stated that these were trying to solve the problems – the component was on purchase, or even the incorrect component was delivered and also the correct component was today on order and so forth. Because the last moment I approached Sears customer support by mail they've not answered whatsoever.

Previously we'd bought all our devices for the house plus some rental houses, from Sears. We shall no further be coping with Sears – we've had significantly superior support from community-based merchants and fix people. We purchased a on 11/10/10 had it mounted on 11/22/10 it smashed on 12/7 they don't respect the guarantee despite the fact that its just fourteen days out the toughest component is that this is just a vacation-home and also the machine was just utilized twelve occasions, and also the support department. Refused to speak with me until i closed a long warranty.

I'm a company and usually manage a guarantee thats a month-out this person was so rude that people are upgrading our home with brand new devices I will assure none is likely to be Maytag or originate from sears.


Offender: Sears

Country: USA

Category: Shops, Products, Services

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