This company came out to clean my vents and furnace for $79, as advertised in the Valpak mailer I received. When they came out, they informed me that the returns would cost an additional $199 to clean. I found this skeptical considering I was having 10 vents cleaned for $79. I only have 4 returns. I refused the service. They hooked a large machine to the main duct, then ran around my home with a shop-vac and a 10-foot brush to clean all the vents.
Immediately after they left, I called the customer service hotline and pretended to be a new customer inquiring about the additional cost of return cleaning. The woman told me that it would be $12-$20 per vent, NOT the $199 that the technician quoted me. I told her how her tech tried to scam me and said I wanted somebody back out IMMEDIATELY (the same day) to do the return vent cleaning. I am a week away from having my baby and did not have time to reschedule due to their tech's incompetence.
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