I went to the Famous Footwear today in Billings, Montana. I was helped immediately by a gal. I had a emailed picture from my son, who was there 1/2 hour earlier picking out his school shoes, I showed her the picture and she said they didn't have a 10 1/2, and explained that they were very busy today, I texted my son, who told me to look above the display for additional boxes and sizes. Yep there they were, a size 10 1/2. So I got them. It was buy one get one 1/2 off, so I looked for a pair of shoed for me. Found those immediately, It was off to the counter. I had a reminder for a $10. Oo off card that I wanted assistance with, I had bought my younger son's school shoes only 2 weeks ago, but couldn't find the receipt. I walked up to Tawne and explained that I had bought shoes a couple of weeks ago and asked if there was any way for them to ook that information up for me. She looked behind her, at Kay, the Manager, and asked, "can we do that?" Kay looked in the computer and said there was no information available at this time. Then Tawne said, "You can use this info to fill out the $10 off coupon... I said, "Yes, but then I am out another $10.00 off card." It was then that she dropped my shoe boxes on the counter and rolled her eyes at me. I looked at my friend, who was with me and asked if I said something offensive, and wondered if she also thought that Tawne had an attitude. My friend agreed. I said to Tawne. Did I say something to offend you, because I am observing a definite attitude from you. (she ignored me). I said to go ahead and just give me the receipt, that I would never shop in this store again. Tawne said, "then you won't be needing these shoes either right?" I said, "No, ring me up and I will never shop here again" Kay, the manager let Tawne provide unacceptable customer service and said in a quiet, non attentive voice, "sorry". Tawne continued to ring me up and was somewhat polite with her voice, but not making eye contact. She did not ask if anyone was assisting me. I then said, "I can see you are busy and you may be tired, but you have to have customer service, and you didn't do that for me. I then walked out. I have 3 boys and grandsons. I will also post on facebook my dissatisfaction with your store and my future support in the Shoe Carnival and serveral other shoe stores.
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