Dishnetwork is becoming better at frauding it's customers. BEWARE!!!
They are now claiming bounced checks so that you have no other choice but to give them a credit card number.
I am friends with a higher up at Dish, not only do they treat their staff like crap, the treat their customers worse. But what do you expect from a staff member making $11/hour with no company support, training or required skills to work there anyways.
Here's the deal, I did a check by phone (I was told by my friend to never give out a credit/debit card because they do and will charge it out of the blue for any amount they can for any reason) I had over 10k in the bank at the time and made a %90 payment. A week later my service was shut off, so I called to inquire. I was then told that the check I did bounced. I bickered with the lady, who was of no help at all.
Finally out of frustration, I called the bank (Wells Fargo) and explained to them what I happend and they said not from Dish was ever processed and that if it was, it would not have bounced. I then called Dish back on 3-way. Explained the situation to the new person. They once again said that it bounced. So the very nice Wells Fargo person interjected and explained to the lady that it was untrue. The payment was never processed and was most def not returned by the bank.
The dish rep appoligized and got a supervisor and the mess was cleared up and my service would be on in 5 minutes... 1 hour later it still wasn't, so I called to see what the deal was and was informed that the prior rep said that I didn't want the service turned back on!!! I once again explained the situation to the new person and they said that they would turn it back on but that if I didn't have another payment within 5 days, it would be turned back off. So being uneasy about giving out that info to someone who can do what they want with it, I said ok and hung up. I mailed a check that day to dish.
A week later my service was shut off again and I received my check back from them stating that because I "bounced a check" I could not write another for 6 months and that I could pay by credit card only!!! So I obtained a pre paid credit card to make my monthly payments with.
Moral of the story - don't ever give them your gredit card information!!! They will and do charge things to it just because they can and you can't do a thing about it!!!
AmyLittleton, Colorado
U.S.A.
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