We budgeted $25,000 - ended up costing us $38,000. Today's results are: the pavers are buckled throughout most of the backyard. As noted to CE, the relaxation area is too small for lounge chairs. The BBQ is too large (we were told that's all we could have as it is a standard size) — it was hand built — how is that custom-sized only? The pool was supposed to be 5 foot throughout and is such in the very center only. 50% of their plants had to be replaced at our cost - most of which they themselves trampled while working. We were told they couldn't put patterned concrete down as it would crack so we went with hot pavers, yet they provide concrete in other plans. Changes were all knocked down once they tired of the project. We were never approached about backyard lighting and pool privacy issues were "solved" by them putting in 6" plants and telling us we'd have privacy in a matter of years.
There are many really great landscaping companies out there as we have since learned while completing other areas of our new home. Do not settle for such exorbitant pricing; the quality is not worth high dollars. Do not be pressured into getting things done the way the landscaper wants them done — many times they push materials they already have in stock from some other job and you will pay full price nonetheless. If you find yourself buying into a Customer is Number 1 story, at least don't sign the contract before the salesperson leaves the appointment. Forget the 3-day cancellation policy you will hear about - it's too short to gather up comparative information that will save you from paying more for less. The project was exhausting, frustrating and lesson in talking into the wind. We remain the talk of the neighborhood - but for all the wrong reasons. Part of this experience is our fault as we were new to having such a project done. Please - educate yourself first before you, too, take a wild ride. Don't pay the final dollar until everything is complete and created to your satisfaction.
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