Complaint / review text:
I contracted Talbot Tennis to build a basketball half court in my backyard on February 11,2006. It is now May 16,2006 and the work is still not complete although when the project began the sales represenative stated it would not take longer than 45 days. During the process Talbot Tennis sub-contracted a concrete company for the pouring of the slab. I sustained over $2k in damages to my driveway as a result of the concrete company's employee lack of due care. I had to resolve with the concrete companies insurance agent which took more tha 30 days. Talbot provuided no help during the process and would not continue the work until I resolved and paid them the amount I withheld as a result of thei sub contractors negligence The project was poorly managed (if at all) and the ordering of materials created at least a two month delay.in addition to the project still not being completed, and to add insult to injury, I received an invoice for payment after I had spoke with the owner two days prior and we verbally agreed that the work was of poor quality and he would personally see that this matter was resolved.
Anyone considering Talbot tennis, beware! Make sure you have project schedules, specific materials to be used and due dates cleary agreed to in writing even though I highly recommend shopping around for a more professional organization.
This is definitely a case of over promising and underdelivering with a complet disregard for customer service. There are probably may more professional organizations that are worth of your hard earned money. Lesson learned for me!!!