I initially chose Pool and Spa Depot because their prices were competitive and my interactions with the sales representative were good. I was completely underwhelmed with my service once I placed my 50% deposit. If I do another pool install in a future home I will certainly not work with them again. The sales person and installer would lie about why the pool construction was running late. I would call my sales representative who would say there was a delay as the ground was too wet. Then the next day the installer knocked on my door and said sorry for the delay - he had been sick. Then, he also admitted they were behind on another project so my instal was being delayed. The fiberglass shell of our pool was scratched during install. I was too tired of dealing with this company's inferior service to even try to get anything done about it.
The sales representative (Mary Clay) did not do the appropriate research before recommending a pool design for us. We expressed safety was very important once the pool was covered. She designed only a 2 foot concrete edge on our pool. Now we are being told we cannot install a safety cover in the concrete with less than a 3 foot ledge?! So, they did a shoddy instal job by putting our safety cover on placing pegs in the dirt around the pool. When I initially e-mailed Pool and Spa Depot with my concerns I received no response for months (until the end of the year when they were requesting payment for it) and are refusing to remedy the situation.
My pool guy says our salt system is barely adequate for the size of pool we have which I was never warned about. This causes us to have to put some chlorine in our pool even though it has a salt system. I was never warned this could be a problem. I had to get a pool guy in the first place because Pool and Spa Depot spent about 5 minutes teaching me to use the pump and clean the pool so I have no idea how to do it myself!
Overall, Pool and Spa depot let too many things fall through the cracks in the purchase and install process. The pool designers and installers didn't communicate with each other causing some problems. Work with a better quality company if you are putting a pool in. It is a major expense and you won't want your pool to be mediocre.
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