— Original Message
From: Hagan, Colleen
Delivered: Mar 5 8:53: 09 AM
Topic:
On Friday 3/2 - through the ProFlowers site I requested a memorial spray to become shipped on Sunday. Our order quantity was: 82586357. I applied PayPal to accomplish the purchase. Connected would be the receipt from your own organization and my paypal bill. After I was in the memorial on Sunday - it had been REALLY frustrating not to see my purchase.
I've applied ProFlowers often - and also have been pleased. Since I have did entry you through ProFlowers - I did so contact them recently - as well as their reaction was they'd no proof of my purchase.
I've examined my bank account - and at this time it generally does not seem to have published against my bill, however. Nevertheless, I'd as an explanation of how this may occur.
It was really frustrating and uncomfortable.
Colleen B. Hagan
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From: Florist Show [mailto: [email protected]]
Delivered: Monday, March 05 9:07 AM
To: Hagan, Colleen
Subject: RE: (#8896-283369507-2263)
Expensive Colleen Hagan,
Thanks for the current purchase. Sadly, because of time restrictions, we were not able to provide as required towards the memorial service. We'd be pleased to request shipping towards the householdis house in the event that you might supply people using the handle. We apologize for almost any trouble this might have triggered. You are able to achieve among our reps via email or at 1-888-444-1922.
Thanks again and we anticipate reading from you quickly.
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From: Hagan, Colleen
Delivered: Mar 5 9:18: 55 AM
Subject: RE: (#8896-283369507-2263)
Period restrictions? I've never had a problem before purchasing MEMORIAL blossoms your day prior to the support. If time restrictions were the problem, a contact informing me the shipping wasn't likely to be produced might have permitted me to create additional preparations. The household doesn't need or require plants delivered to their property. Simply please make sure that I'm not billed.
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From: Florist Show [mailto: [email protected]]
Delivered: Monday, March 05 9:25 AM
To: Hagan, Colleen
Subject: RE: (#8896-283369507-2263)
Expensive Colleen Hagan,
Thanks for calling ProFlowers Florist Show. This really is to verify your purchase 82586357 continues to be ended per your request. Your charge card continues to be returned entirely, and certainly will post for your requirements within 1-3 business days.
Please feel free to contact us at 888-444-1922 or via mail at [email protected] with any more questions or issues. We're accessible twenty four hours each day and therefore are devoted to ensuring your total satisfaction.
We anticipate helping you again. Thanks
Sincerely,
FE Ashley Van Dyke
Customer Service
Proflowers Florist Convey
Email: [email protected]
Toll-Free Number: (888) 444-1922
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From: Hagan, Colleen
Delivered: Mar 5 9:34: 48 AM
Subject: RE: (#8896-283369507-2263)
Cheers
Because you decide to opt for the conventional publicrelations point, and never to describe to me how this occurred, whenever you promote compassion and memorial preparations that may be shipped 'same-day', I'll ensure that you utilize additional providers and reveal my expertise in most type of outreach press I've open to me.
So that as an email - used to do not stop the order - you didn't match the order, thus splitting the agreement of purchase.
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From: Florist Show [mailto: [email protected]]
Delivered: Monday, March 05 10:36 AM
To: Hagan, Colleen
Subject: RE: (#8896-283369507-2263)
Expensive Colleen Hagan,
You're very pleasant
Proflowers Florist Show is devoted to supplying the perfect customer support, and we're very happy to have experienced the chance to solve this for your total satisfaction.
Don't wait to contact us by telephone at 888-444-1922, or via mail at [email protected] with any questions or issues. We anticipate helping you again
Sincerely,
FE Ashley Van Dyke
Customer Service
Proflowers Florist Convey
Email: [email protected]
Tollfree Range: (888) 444-1922
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