I placed an order with this company 2 days ago. Had I not needed to call them with a question, it would not have become apparent that something was fishy about this company until days later. When I tried to reach them, I got an answering machine. No one was ever there to pick up. Over the last 48 hours I have left several messages, first to make a special request, and then to let them know that I was displeased with their practices and that I would report them to the Better Business Bureau, which I did last night. I even sent a customer service inquiry using their online form Tuesday night. To this day the status still shows "Awaiting assignment to a help desk operator" What operator? I get an answering machine greeting that sounds more like a mom and pop store rather than a corporation that was probably recorded by the store owner himself.
They have charged my credit card. Other than the initial order confirmation, there have been no further e-mail updates. When I order from other online companies, I get e-mail updates about the order's progress until the order ships. Not so with ThePaws. After 2 days, there is still no notification of shipment.
Had this company been abandoned with the web site still up and running and their phone still connected? What is going on?
It also states on their web site that they are a member of the UpFront commitment program. Well I just reported them to the Upfront Company about not being up front.
Is getting affordable pet supplies nowadays too good to be true and too much to ask? Are people on a budget not supposed to have pets anymore? This business seemed to have everything I needed for prices that I thought were fair for the items I was ordering. Now I am afraid I might have been duped by what I thought was a legitimate company.
I need help either getting a refund so that I can order what I need from elsewhere (hopefully at affordable prices) or for these items to be shipped to me. Plain and simple.
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