» Education & Science » Complaint / Review: Kindred Learning - Doesn t answer phone or e-mails. #300824

Complaint / Review
Kindred Learning
Doesn't answer phone or e-mails

On April 15th, I placed an online order with Kindred Learning. Kindred Learning is a homeschool curriculum sight. Immediately after purchasing, I received an e-mail confirmation for the order. When you order from them, you have the option of ground shipping (7-9 business days), priority mail (2-3 business days), or next day. I chose priority, and paid the applicable fee for it.

My card was charged the same day.

After a week went by, and I hadn't received a shipping confirmation e-mail, I thought I would give them a call to check on the progress. The phone just rang and rang. I thought perhaps they were just out at the moment, but for the next five days, I called at ALL hours of the day. No one ever answered, and they don't have an answering machine.

During this time, I also sent an e-mail to the "sales" e-mail address. No response. After 2 more days, I sent an e-mail to "Ken's" e-mail address (which is listed on the site). No answer, still. I was beginning to think I got completely scammed, when low-and-behold, some young man answered the phone on a Saturday.

He said my order would ship out immediatly that day (How convenient!). No appologies. No excuses. Nothing. When I suggested the company gets an answering machine, he just responded with a flat "hmm."

Yes, I did get my supplies, but I will never, ever order from them again. I can only think what would have happened (or NOT happened), had someone not answered the phone.

I hope you read this before purchasing anything from Kindred Learning. They have some serious business practices they need to work on.

Offender: Kindred Learning

Country: USA   State: Utah   City: Woodland Hills
Address: 150 E. Broadhollow Drive
Phone: 8014232556

Category: Education & Science


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