I came home earlier today and to my surprise my gas had been disconnected. I promptly contacted the company, and paid the bill. They told me to contact them with the confirmation number so they could promptly restore the service.
When I called back with the confirmation number, they checked and found that the bill had been paid via credit card. Then they told me that the earliest that they could turn the gas back on would be six days from now. They informed me that they were very busy and couldn't do it any sooner than the six days.
I couldn't believe the response. So, I asked them if they were aware that it was winter and that I would be sitting in a house with the gas fully paid for and no heat? They said sorry, but that's the best we can do, and it is on a first come first serve basis for restoration.
To add insult to injury, they sent an email reminding me my bill was now due, and to please pay right away to avoid disconnection. I have never had utility company take more than 24 hours to restore service to a customer.
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