I ordered four boxes of Pergo hardwood flooring and trim from the Hobart, Indiana Home Depot the week of November 28th. I was told the flooring should arrive at the store in approximately a week and a half. I went to the store after the allotted time to check on the status of my order as no one had contacted me to inform me our floor was not in yet. They then called Pergo in order to answer my question. Pergo told them it was on back order and it would be another week before it ships to their store. I concurred.
Finally, the product arrived to the store but I was never informed when it arrived. I had to walk into Home Depot to find out. I brought my flooring home the night of the 12th and the next day I proceeded to start laying the floor. My wife and I were having our families over the weekend of the 18th and wanted our home to be completed by then. Upon opening the boxes of flooring, I realized all of it was cracked or damaged. Every box including the trim. One box of trim wasnt even the correct color. I went back to Home Depot the next day and Home Depot reordered the product with the promise it would be rush delivered and they would personally deliver it to our home free of charge. I once again agreed because we planned on ordering our carpet and windows from Home Depot when our floor was finished.
The following week comes and again no one called me to inform us that the flooring still had not arrived. They told me it should be in, in just a few more days but that they will call Pergo to find out definitely. Pergo said it wouldnt be in for another week. I was furious. It was now almost 4 weeks from the time I first placed my floor order and was still left with no product or compensation for the trouble. I canceled the order and told them I was going to Mxxxx to get my flooring. The store employee did nothing to stop me from going to their competitor to buy the product. I left Home Depot empty handed and disappointed with their service and preceded into Mxxxx where I was graciously helped and returned home the same day with the product in hand. I will now continue to drive that extra 10 minutes to Mxxxx for everything I need in my home. The Hobart Indiana Home Depot store has horrible costumer service.
After I purchased the flooring, trim, and stain from Mxxxxx, I called Hobart Home Depot to let the store manager, Terry Girzus, know how my service was handled. I was unable to speak with him but did let the assistant manager, Candice Campbell, know. All she said was, Sorry to hear that and have a good holiday. Again, I was disappointed in the service I received so Im writing this letter in hopes that future customers have a better experience than I obtained. I will now take my service, my families, my friends, co-workers, and anyone who will listen, and tell them that Menards facility is better apt to serve them and their needs.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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