I started using MJ three years ago. Over time the service dropped to 50 percent working. I thought it was a bad internet connection, or a bad Magic Jack. Then a couple weeks ago, I got the brillant idea to plug the jack into my USB port without the cable. Problem solved pretty much.
I started to shop online for a replacement USB cable, but could not find one like the original issue USB cable which looks like it is shielded to prevent interference, and is only 6 inches long, instead of the typical 6 feet unshielded USB cables.
I don't want to just leave the jack plugged in because I'm going to knock it off accidently. So I get on a web site chat to try to order a replacent USB cable. After waiting to connect to customer service for around 15 minutes, Natalie Moron advised me to go to the store and buy an ethernet cable to replace the USB cable. Escalated to a "stupervisor" and was told to buy one at the "internet store".
MJ is turning back flips to sell more products, but they don't offer even basic support for the products they have sold and long term customers. For that reason I withdraw my previous recommendations to buy MJ. Bad business model, I hope they fail, but they don't care, they will just get bought and hopefully the new owners will step up to the plate and support their products.
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