Complaint / review text:
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You are now chatting with 'Joan'
Your Issue ID for this chat is LTK554012233841X
Joan: Hello, how may I help you?
Kyle: hi i have a question on how to install the magic jack
Kyle: but first
Kyle: i need to program my old number
Kyle: and i need a call fowarding as well
Joan: You need to have it register first
Kyle: can you walk me thru this process please
Kyle: so i need to connect to my comp first right?
Joan: are you using the magicjack or magicjack plus?
Joan: To register your magicJack Plus:
Joan: 1. Plug your magicJack Plus into a USB port on your computer (PC or MAC)
Joan: 2. Click on "Click Here to Register" in the left window of the magicJack Plus softPhone
Joan: 3. Follow the on-screen instructions to register with your personal information. You will be given the option to select your area code during this registration process
Kyle: i am doing it right now
Joan: okay. Please tell me if its done
Kyle: bare with me please
Joan: Okay i will
Joan: Are you done?
Kyle: NOT YET
Kyle: I HAVE TO INPUT THE CODE GIVEN TO ME
Kyle: BUT IT WONT WORK
Joan: What do you mean.
Kyle: I AM TRYING TO LOG IN
Kyle: WITH EMAIL ADDRESS
Kyle: AND PASSWORD SENT
Joan: What happen?
Kyle: THEY SENT ME THIS ON MY EMAIL
Kyle: magicJack Order No: TS12309468 Plan Redemption Code: K0R2OZJNW0
Kyle: IT DOESNT WORK WHEN I INPUT ON SIGN ON
Kyle: OR REGISTER
Kyle: IT SUCKS
Joan: do you see login on the top right side of the page?
Kyle: k got it
Kyle: now they said if i want a vanity number
Joan: Your most welcome
Kyle: i just want my old number
Joan: just choose number there
Kyle: i have three options
Kyle: and one cost me another 10 bucks
Joan: Just pick a number
Kyle: so i have to pay another 10 dollars to get my old number?
Joan: that will be $19.99 for porting and $9.99 annual fee
Kyle: it doesn't say that when you buy it
Joan: yes that is not
Kyle: so the rip off starts here...!?
Joan: there is no rip off Kyle.
Kyle: i already sign for 5 years
Kyle: and it said i could get my old number
Joan: yes you can get it but there is a charge on it
Kyle: i can't pay that much Joan...
Kyle: neither i want to report it as a rip off site
Joan: I understand Kyle,
Kyle: already put close to 200 dollars for this thing
Kyle: can you help me with this issue...
Kyle: i will be getting more for my business if iut really works and i am happy with
Kyle: i will be sending some of them to brazil
Kyle: where i work the most
Joan: i know kyle, but the number porting will cost for that
Kyle: k i can see this is a rip off and i believe i will be sending it back to you guys...
Joan: i understand Kyle
Kyle: and i will report it as a unhappy costumer to a usacomplaints.com
Kyle: and BBB
Joan: please extend your patience about it Kyle
Kyle: thanks for nothing... Again another company trying to make people look stupid...
Kyle: i am patient whem i should be...
Kyle: i am a lawyer Joan and i can see where this business is going to...
Kyle: unfortunately company like this try to suck money from people...
Kyle: on a false advertising
Joan: Okay Kyle.