I purchased a hat yesterday and was happy with it. But I decided I couldn't really afford it, so I wanted to bring it back. I threw away the receipt, but most stores don't require them so I figured it wouldn't be a big deal.
My boyfriend offered to return it for me because he's a little more aggressive and had a higher chance of getting them to take it back. So he took the hat and went in. A few minutes later, he came out a little flustered and said they refused to take it back without a receipt. They claimed they couldn't even open the register without one, and he was basically SOL.
I thought this was just the employees being lazy so I told him to go back. He did, and a few minutes later, I heard some yelling. He got in the car and slammed the door and I was shocked.
Apparently, he found the store manager outside and asked if she could draw up the transaction number from the computer. She said she could, but for some reason, outright refused to. He kept asking her why she wouldn't do it, and when he asked for the district manager's number, she told him he could get off the property because she was "the best he's gonna get."
When he said whatever and turned to walk away, one of her cronies walked up and she said she would, and I quote, "spit in that f*ker's face." My boyfriend turned around and demanded the hotline, which she gave him (surprisingly) and returned to the car. He immediately called the hotline and I sent Spirit an email.
The district manager has yet to get back to us and I don't think he will. This disgusts me. I WILL call the corporate office, get my money, and make sure she's fired. I can't even imagine my boss speaking to a customer like that.
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