I visited this Abercrombie store in order to exchange an outfit that my daughter received for her birthday. The outfit was too small, and I requested a larger size when I was told by the manager that because of the holidays they were not accepting returns or exchanges. He then offered me a card with the store's corporate number on it and said I could take the matter up with them. I left the store and called the corporate office who told me that I could in fact return merchandise without a receipt and I should either get a different size or merchandise credit. So, I went back to the store and shared this information with the manager. He told me that the store I was in was his store and he did not have to accept any return if he did not want to. I responded by saying that since the store is Abercrombie, should they not follow the corporate policy? He then told me that the reason he wouldn't do the return was because the type of tag on the jeans means they cannot be sold. Confused, I asked why he did not just say that in the first place. His whole demeanor changed, he then started yelling, saying that he does not have to do or say anything, that he runs the store, his employees have his back and that if I did not like it I could leave. He began to violently bang on the counter and repeat "this is my store". I was furious, and started to walk away, but decided to go back and ask him his name so that I could file a complaint. He at first wouldn't give it to me, saying again that he doesn't have to do anything. After I insisted, he wrote his name "Andre Wiggins" on the back of a register receipt (which ironically has the return policy on the back) and told me that I could call and do whatever I wanted, that nothing was going to happen to him. He - while yelling very loud and aggressively, told me to go ahead and call corporate, the district manager, etc, His exact words were "ain't nothin gonna happen to me, I run this store, I have a four year degree, go ahead call whoever you want, ain't nothin gonna happen to me, get out of my store!". I was astonished and just walked away. I saw another lady in the store and asked her if she saw what happened and got her contact information. I also asked one of the other employees for their name on the way out and he said his name was Gary Payne, but also said that he had his managers back, and that he didn't see or hear anything. I called corporate and they took my complaint (#081204-004078) but told me that they cannot guarantee that anything will be done, and cannot share any information with me about what does or doesn't happen. I was verbally assaulted by the manager of this store, and need to make sure his terrible actions aren't ignored.
0 comments