I had an account withT-Mobile for over 10 years (originally through Voice Stream), which I closed out in March. The customer service representative confirmed nothing else was owed on my account since I was not under contract, and shut down my phone service at the end of March. I was not contacted again from T-Mobile or any other company on behalf of my account.
I just ran my credit report Sept of and was very surprised to see a collections account that damaged my credit over 100 points on my score. When I called and inquired about it, they said that T-Mobile shut down my account in May had charged me two extra months for service I did not receive, and then sent this account to them recently.
Again I was never contacted by any company regarding missing payment on a T-Mobile account and only found this out on my own. When I asked how I could resolve this with T-Mobile the response was there is "nothing I could do" since my account was closed. This ding on my credit is devastating. It could potentially impact my employment, rent, car loans, etc. I cannot believe that T-Mobile can do harm to former customers by charging services not received, then sending to collections
without any notification.
When I have tried multiple times to contact T-Mobile to discuss the issue I am unable to reach anyone on the phone within Customer Service as I do not have an active account that is required in the automated system. When I tried to email, the message bounced back that the email address provided on the T-Mobile site was inactive, and when tried to use their chat was notified there were no active agents to assist.
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