There is no short version of this story - I'll try to shorten it but the maliciousness of AT&T's behavior cannot truly be seen without reading my latest complaint summarizing the whole ordeal. My original complaint was that AT&T performed an unauthorized withdrawal from my account. Because of this unauthorized withdrawal, my account suffered insufficient funds charges totaling $90.
I spoke with representatives for a week. A Wachovia representative was on a three way call during one conversation and heard AT&T's complete lack of knowledge, etc. I eventually phoned the corporate office and received even worse treatment!!! The only thing that I wanted was my money back immediately plus the insufficient funds charges! They refused.
At this point, I had a credit.
I filed complaints with the FCC and the Better Business Bureau on March 18. I also faxed a letter to AT&T's bill specialist. Between March 18-March 27, I had no contact with AT&T but an AT&T rep called me about additional services.
AT&T mailed a letter dated 3/22. The letter indicated that my subsequent bill was past due. Remember, I had a credit because they performed an unauthorized withdrawal. Their webpage indicated this. It was only AFTER the complaint was filed that AT&T falsely claimed this information.
I received the letter on 3/27. I had only one business day to pay this amount without suspension of my services, collection, etc. I, of course, debated this amount. AT&T then was GRACIOUS ENOUGH to extend my deadline to 4/9.
So, how does a credit account for 3 go into past due status within the same month? AT&T falsely claims that it resubmitted the original unauthorized amount AGAIN and it came back 'insufficient funds' thus taking away my credit and placing me in past due status. Remember, this was only done AFTER MY COMPLAINTS! My bank shows no record of AT&T submitting this payment as it alleges.
Then, AT&T made false allegations on my current physical bill. It has taken away past credits. It has inaccurate details on my payment history and termination/activiation of services. Even more pathetic, the physical bill not only is inconsistent with the truth but is inconsistent with AT&T's website!
As I previously stated, I have given your website a nicer and cleaner version of AT&T's actions. Please do not allow this behavior to discourage you from complaining. I have not allowed it to stop me and I won't!
There are no words to describe what I have been through because of this situation, in addition to regular life woes. I am confident that truth and justice will prevail!
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