Complaint / review text:
I contacted Capital One in writing to stop automatic bank drafts from my account. I followed up with a phone call the next week to confirm receipt of my letter and close the account. The representative said she would annotate the account. I also requested a duplicate bill, because I had not received a bill in months.
On September 23rd, Capital One sent me a letter acknowledging my request to close the account but that the account would not close until paid off. Yesterday my account was agin drafted. I have called to tell them they mmust re-credit the accout because the withdrawal was not authorized. They said they had no record of my request that they make no further withdrawals from my account.
I (and my husband) have been screamed at and hung up on at least 6 different times. This unauthorized withdrawal is going to cause me to have to pay hot check charges. With our financial situation, every penny is committed, right down to postage stamps. I can't believe Capital One is allowed to do this to people.