Complaint / review text:
I signed up for a 12 month credit card processing contract on Sept. 24,2008. After 14 months of service, during which the fees were so high and frequent that taking credit cards was no longer worthwhile, I cancelled the service on Dec. 9,2009.
On the day of cancellation, I spoke to a customer service rep as required and confirmed everything, that I had fulfilled the 12 month contract and that no other fees were due.
With business at an all-time low during December and January, and my checking account barely having enough to cover the bills, I suddenly got insufficient funds notices from my bank.
Upon receiving the bank statement, I found the reason for my problem was an unauthorized withdrawal made by Leaders Merchant Services for $250. With the notation of cancel fee.
I contacted Leaders and explained what happened. Their response was "Oh, I guess we thought you had a two year contract. Sorry. Send in a claim and we will refund the money."
I informed the rep that their "mistake" cost me several charges of $30 each and also ruined my record with the bank. I was told to fax over my bank statement and they would refund the charges. I faxed the bank statement, blacking out the items that were NOT related to their charges.
I then got a call back that I had blacked out information and I had to provide the whole statement. I sent the statement with a very nasty note that they had no need for my private information, such as payments to others or account balance. I also demanded immediate deposit to my account of the money in full.
This DOES NOT look like a mistake to me. Knowing Wells Fargo Bank and illegal practices they have been involved with in the past (which we were also victim of) I am quite sure this is standard operating procedure for them.