To convince me to switch my service to Verizon, Doug Neal, the Verizon Wireless store manager in Princeton, W, told me that I would receive a $50 rebate and 20% discount as a state employee. Before I left the store that day, the rep handling my switch over informed me that they could not sign me up for the discount in the store. I had to apply online after I got home. My request kept being rejected. I e-mailed and called store manager Doug Neal for over a month about the discount alone. Time after time, he was supposed to get back to me, and he did not. Finally, I submitted my discount request a different way and was approved, but the discount is only 15%.
My rebate was rejected, because the phone number I was porting over was not in Verizon's Northeast region, even though the service I am currently paying for is in the Northeast region. I have been e-mailing and calling Doug Neal for at least 3 months now about the rebate I was promised. Finally, I went into the store to see him. He assured me that he was taking care of the situation and gave me all these details about e-mails he was sending. He was supposed to get back to me. I left, weeks went by, and I heard nothing from him. I called and he gave me more details about these e-mails he has sent on my behalf. He was, once again, supposed to get back to me. Weeks have gone by, I have heard nothing from him, and I still don't have the rebate I was promised 4 months after switching to Verizon.
I had to buy a new phone to switch to Verizon. I did not receive the $50 rebate I was promised, and the 20% monthly employee discount I was promised is only 15%. So, the economic damage I have incurred totals well over $400.00.
0 comments